SimpleBase Help Desk | Simple and feature rich Help Desk

Help Desk

A complete Help Desk with an amazing Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics

Get started

Help Desk

A complete Help Desk with an amazing Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics

Get started

Help Desk

A complete Help Desk with an amazing Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics

Get started

Shared inbox

Enjoy an easy-to-use Inbox experience to boost productivity.

Help your customers with an amazing Inbox experience. Resolve every ticket using our simple-to-use ticketing system

Easiest path to resolving customer tickets

Keep conversations with your customers engaging and offer quick help using our powerful tool.

Easiest path to resolving customer tickets

Keep conversations with your customers engaging and offer quick help using our powerful tool.

Easiest path to resolving customer tickets

Keep conversations with your customers engaging and offer quick help using our powerful tool.

Filter tickets to effectively manage workload

Have your own workflow by filtering tickets to prioritize tasks, organize assignments, and effectively manage your workload.

Filter tickets to effectively manage workload

Have your own workflow by filtering tickets to prioritize tasks, organize assignments, and effectively manage your workload.

Filter tickets to effectively manage workload

Have your own workflow by filtering tickets to prioritize tasks, organize assignments, and effectively manage your workload.

Collaborate with your colleagues through assignments

Enable teamwork and task management by using assignments and track progress effectively within your team.

Collaborate with your colleagues through assignments

Enable teamwork and task management by using assignments and track progress effectively within your team.

Collaborate with your colleagues through assignments

Enable teamwork and task management by using assignments and track progress effectively within your team.

Conversations

All the features necessary for satisfying customer conversations

Customer conversations should be satisfying for them and enjoyable for you. With SimpleBase, you can ensure both.

Advanced messaging tools

Message your customers, add conversation notes, utilize Saved Replies for rapid responses to common inquiries, or seamlessly reference articles from your Knowledge Base.

Advanced messaging tools

Message your customers, add conversation notes, utilize Saved Replies for rapid responses to common inquiries, or seamlessly reference articles from your Knowledge Base.

Advanced messaging tools

Message your customers, add conversation notes, utilize Saved Replies for rapid responses to common inquiries, or seamlessly reference articles from your Knowledge Base.

Know your customers better

View customer location, timezone, IP address, and device details. Integrate custom attributes to align with your system and enhance support efforts.

Know your customers better

View customer location, timezone, IP address, and device details. Integrate custom attributes to align with your system and enhance support efforts.

Know your customers better

View customer location, timezone, IP address, and device details. Integrate custom attributes to align with your system and enhance support efforts.

Attach files to your conversations

You and your customers can attach files and screenshots to conversations, whether to illustrate an issue or share a document.

Attach files to your conversations

You and your customers can attach files and screenshots to conversations, whether to illustrate an issue or share a document.

Attach files to your conversations

You and your customers can attach files and screenshots to conversations, whether to illustrate an issue or share a document.

Analytics

Keep track and stay on top of business-critical metrics

SimpleBase helps you monitor business-critical metrics for informed decision-making, performance evaluation, and overall business success.

Track Ticket Metrics

View the total number of tickets categorized by resolved and open statuses. Analyze detailed graphs to understand ticket trends by date, contract types, and source.

Track Conversation Metrics

Analyze the total number of messages sent and conversations initiated by existing or new customers. Additionally, review a breakdown graph showing total messages sent and messages sent by individual team members.

Track Resolution Metrics

View the total number of resolved tickets and detailed graphs per day, as well as resolved tickets breakdown by each team member.

Track Ticket Handling Efficiency

SimpleBase provides advanced efficiency metrics. Review graphs for Median First Response Time to gauge responsiveness and ensure prompt customer support. Explore the Median Resolve Time graph to track resolution efficiency and maintain high service standards.

Settings

Configure and personalize to align with your requirements

SimpleBase integrates with your support email address and enables you to set your working hours, enhancing support availability and expectations.

Incoming email: Never miss a customer email

Forward your support emails to SimpleBase's inbound email address to automatically create new tickets. Never miss an important customer email again.

Incoming email: Never miss a customer email

Forward your support emails to SimpleBase's inbound email address to automatically create new tickets. Never miss an important customer email again.

Incoming email: Never miss a customer email

Forward your support emails to SimpleBase's inbound email address to automatically create new tickets. Never miss an important customer email again.

Outbound email: Sending emails from your domain

Authenticate your support email address with SimpleBase to enable sending emails from your support email, enhancing authentication and improving the customer experience.

Outbound email: Sending emails from your domain

Authenticate your support email address with SimpleBase to enable sending emails from your support email, enhancing authentication and improving the customer experience.

Outbound email: Sending emails from your domain

Authenticate your support email address with SimpleBase to enable sending emails from your support email, enhancing authentication and improving the customer experience.

Keep Your Customers Informed of Your Availability

Ensure transparency with your customers by informing them of your working hours and availability. This helps manage expectations and fosters trust in your support services.

Keep Your Customers Informed of Your Availability

Ensure transparency with your customers by informing them of your working hours and availability. This helps manage expectations and fosters trust in your support services.

Keep Your Customers Informed of Your Availability

Ensure transparency with your customers by informing them of your working hours and availability. This helps manage expectations and fosters trust in your support services.

Chatbox

SimpleBase Chatbox:
One-line code to integrate
A lot to offer

A fully customizable chatbox with human and AI support capabilities, including integrated Knowledge Base articles for a seamless self-service customer experience.

Embed the Chatbox with one-line code integration

Copy and paste a single script tag onto your webpage for an exceptional support experience. Compatible with any platform and technology.

Embed the Chatbox with one-line code integration

Copy and paste a single script tag onto your webpage for an exceptional support experience. Compatible with any platform and technology.

Embed the Chatbox with one-line code integration

Copy and paste a single script tag onto your webpage for an exceptional support experience. Compatible with any platform and technology.

Fully customizable to align with your brand identity.

Customize header background, upload logo, adjust chat bubble and launcher colors, and set visibility based on business hours to enhance support experience

Fully customizable to align with your brand identity.

Customize header background, upload logo, adjust chat bubble and launcher colors, and set visibility based on business hours to enhance support experience

Fully customizable to align with your brand identity.

Customize header background, upload logo, adjust chat bubble and launcher colors, and set visibility based on business hours to enhance support experience

Seamless human handoff for AI chatbot sessions

When your customers request a human agent, SimpleBase seamlessly transitions AI conversations to human interactions. Review the AI chat history to effectively take over the support request.

Seamless human handoff for AI chatbot sessions

When your customers request a human agent, SimpleBase seamlessly transitions AI conversations to human interactions. Review the AI chat history to effectively take over the support request.

Seamless human handoff for AI chatbot sessions

When your customers request a human agent, SimpleBase seamlessly transitions AI conversations to human interactions. Review the AI chat history to effectively take over the support request.

Try the best
customer support experience

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